Return & Refund Policy
Last updated: 22/09/2026
Thank you for shopping with Glitterqueen. We want you to be happy with your purchase. Please read the following policy before making a purchase.
1. Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
Be unused and unworn
Be in its original condition
Be in the original packaging, where applicable
Include proof of purchase or your order number
Items that are personalised, customised, or otherwise marked as non-returnable may not be eligible for return.
2. How to Request a Return
To request a return, please contact us at glitterqueen1uk@gmail.comwithin 30 days of receiving your order.
Please include:
Your order number
The item you wish to return
The reason for the return
Photos, if the item is damaged or defective
We will provide instructions for returning your item.
3. Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at glitterqueen1uk@gmail.com.
We may request photographs or other information to help us resolve the issue.
Where appropriate, we will arrange a replacement or refund.
5. Return Shipping
Unless an item is faulty, damaged, or incorrect, the customer is responsible for the cost of returning an item.
Original shipping costs may be non-refundable unless otherwise required by applicable law.
6. Non-Returnable Items
The following items may not be eligible for return:
Personalised or customised products
Items that cannot be returned for hygiene reasons
7. Exchanges
If you would like to exchange an item, please contact us at glitterqueen1uk@gmail.com.
Exchanges are subject to product availability.
8. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us:
Email: glitterqueen1uk@gmail.com
Business Name: Glitterqueen
Includecondition
Be in the original packaging, where applicable
Include proof of purchase or your order number
Items that are personalised, customised, or otherwise marked as non-returnable may not be eligible for return.
